Frequently Asked Questions

Moissanite is a premium gemstone renowned for its extraordinary brilliance, fire and durability. It offers exceptional sparkle at a more accessible price than natural diamonds, making it an excellent choice for luxury-inspired jewellery.

Yes. Our 925 sterling silver collection is crafted from genuine sterling silver, containing 92.5% pure silver combined with other metals for strength and durability.

We also offer selected pieces in other precious metals. The exact materials are specified in each product description.

Our 925 sterling silver jewellery offers a higher-quality alternative to inexpensive base-metal jewellery.

Sterling silver is generally less likely to cause green skin discolouration than certain copper-rich base metals. However, reactions can occasionally occur depending on individual skin chemistry, moisture and product exposure.

Our jewellery is designed with quality and longevity in mind.

Genuine 925 sterling silver can naturally tarnish over time, but regular cleaning and proper storage help maintain its appearance.

Moissanite gemstones themselves do not tarnish like metal and retain their natural optical brilliance.

Moissanite can register as diamond on many standard thermal diamond testers due to its thermal conductivity.

Advanced diamond and moissanite testers can distinguish between the two gemstones.

Moissanite is extremely durable, measuring approximately 9.25 on the Mohs hardness scale, compared with diamond's rating of 10.

It is highly resistant to scratching and suitable for regular wear with appropriate care.

We offer high-clarity moissanite options, including VVS-grade stones on selected pieces. Please refer to the individual product specifications for details.

Absolutely. Bespoke jewellery is at the heart of SHN Jewellery.

We specialise in custom pendants, chains, bracelets, rings and other personalised pieces, allowing you to create something truly unique.

Yes. We welcome reference images, sketches and ideas to help us understand your vision.

Our team can discuss how to develop a personalised design inspired by your concept.

Production times depend on the complexity, materials and specifications of your design.

An estimated timeframe will be discussed before your custom order is confirmed.

Many of our designs can be personalised with different sizes, metal finishes, gemstone options and other details.

Available customisations vary by product.

Yes. We can discuss personalised pendants featuring names, initials, dates and original logos or artwork you have permission to use.

Yes. SHN Jewellery offers worldwide shipping to supported destinations, allowing customers around the world to enjoy our collections.

Delivery times vary depending on your location, product availability and whether your jewellery is ready-made or custom-produced.

Estimated delivery information will be provided during the ordering process.

Tracking information is provided for orders dispatched using a tracked delivery service.

International orders may be subject to import duties or taxes imposed by the destination country.

Unless we tell you otherwise in your WhatsApp quote, these charges are the responsibility of the recipient.

We aim to provide a secure and reliable shopping experience. Every order is confirmed with you personally on WhatsApp before any payment is taken.

Payment is arranged personally through WhatsApp once your order is confirmed, so you always speak to a real member of the team before paying. For bespoke orders, we'll confirm the options with you before anything is made.

Please contact us as soon as possible if you need to make a change.

Amendments depend on the order's processing or production stage. Your statutory consumer rights remain unaffected.

Returns and exchanges are handled according to our published Returns Policy and applicable consumer law.

Personalised jewellery may be excluded from change-of-mind returns, but your legal rights for faulty or misdescribed goods remain protected.

Moissanite and sterling silver are suitable for regular wear, although we recommend removing jewellery during strenuous activities to help protect its settings and finish.

We recommend removing jewellery before showering, swimming or entering hot tubs.

Water, chlorine, cleaning products and other chemicals may affect the metal finish.

For suitable pieces, gently clean with lukewarm water, mild soap and a soft brush. Rinse and dry thoroughly using a soft cloth.

Always follow any specific care instructions for delicate jewellery.

Store each piece separately in a dry, soft-lined jewellery box or protective pouch to minimise scratching and exposure to moisture.

SHN Jewellery was established in 2018, with a vision to redefine luxury-inspired hip-hop jewellery by making high-quality, statement-making designs more accessible.

We believe exceptional jewellery should combine quality, individuality and accessible luxury.

Our collections bring together brilliant moissanite, precious-metal options, considered craftsmanship and distinctive designs inspired by personal expression.

Since 2018, we've worked to build our reputation through our commitment to quality, customer service and individual design.

We understand that customer trust must be earned with every order.

We respect customer privacy.

If you prefer your custom jewellery not to be featured publicly, please inform our team. We will respect your request.